The Information Needs Matrix: A navigational guide for refugee integration

作者：

Highlights：

• Refugees are faced with numerous needs to integrate into unfamiliar environment; host societies have difficulties providing for distinct needs.

• We demonstrate that there is an order to the needs encountered during the integration journey.

• We propose an information needs matrix that can act as a research map for immigrant and refugee information behaviour studies.

• For policy and practice, the matrix is informational and operational: informational to the refuge-seekers and operational for the host society.

摘要

•Refugees are faced with numerous needs to integrate into unfamiliar environment; host societies have difficulties providing for distinct needs.•We demonstrate that there is an order to the needs encountered during the integration journey.•We propose an information needs matrix that can act as a research map for immigrant and refugee information behaviour studies.•For policy and practice, the matrix is informational and operational: informational to the refuge-seekers and operational for the host society.

论文关键词：Information needs,Refugee integration,Information behaviour,Sense-making,Asylum seeker,Refused asylum seeker,Refugees

论文评审过程：Received 16 August 2018, Revised 16 November 2018, Accepted 1 December 2018, Available online 25 January 2019, Version of Record 25 January 2019.

论文官网地址：https://doi.org/10.1016/j.ipm.2018.12.001