Information and communication technology incivility aggression in the workplace: Implications for work and family
作者：
Highlights：
• Using a measure of ICT incivility aggression, we measured the enactment of incivility behaviors through ICT.
• We provide a framework for studying the impact of ICT incivility aggression on both the work and family domains through affective states.
• Our model improves theoretical and empirical understanding of how ICT incivility operates.
• Our results may support organizations seeking to formulate policies and practices that discourage ICT incivility aggression.
摘要
•Using a measure of ICT incivility aggression, we measured the enactment of incivility behaviors through ICT.•We provide a framework for studying the impact of ICT incivility aggression on both the work and family domains through affective states.•Our model improves theoretical and empirical understanding of how ICT incivility operates.•Our results may support organizations seeking to formulate policies and practices that discourage ICT incivility aggression.
论文关键词：Incivility aggression,Information and communication technologies (ICT),Mood,Distress,Satisfaction
论文评审过程：Received 18 October 2019, Revised 21 January 2020, Accepted 5 February 2020, Available online 27 February 2020, Version of Record 27 February 2020.
论文官网地址：https://doi.org/10.1016/j.ipm.2020.102222
