Investigating the impact of IT-mediated information interruption on emotional exhaustion in the workplace

作者：

Highlights：

• A multi-methods research design was conducted to investigate the “dark side” of online information interuption.

• IT-mediated information interruptions increase individuals’ emotional exhaustion through interruption overload.

• Different interruption processing mechanisms (preemptive & sequential) influence the relationship between information interruption and individuals’ interruption overload differently.

• Preemptive processing negatively moderates the relationship between incongruent information interruption and interruption overload.

• Sequential processing negatively moderates the relationship between congruent information interruption and interruption overload.

摘要

•A multi-methods research design was conducted to investigate the “dark side” of online information interuption.•IT-mediated information interruptions increase individuals’ emotional exhaustion through interruption overload.•Different interruption processing mechanisms (preemptive & sequential) influence the relationship between information interruption and individuals’ interruption overload differently.•Preemptive processing negatively moderates the relationship between incongruent information interruption and interruption overload.•Sequential processing negatively moderates the relationship between congruent information interruption and interruption overload.

论文关键词：IT-mediated information interruption,interruption overload,processing mechanism,emotional exhaustion

论文评审过程：Received 7 January 2020, Revised 22 March 2020, Accepted 23 April 2020, Available online 7 June 2020, Version of Record 7 June 2020.

论文官网地址：https://doi.org/10.1016/j.ipm.2020.102281