Credibility assessment of good abandonment results in mobile search

作者：

Highlights：

• Credibility assessment in mobile search is explored with the context of good abandonment.

• A credibility assessment model of good abandonment results in mobile search is proposed and validated in multiple dimensions.

• Six credibility measures are verified to have an effect on users’ credibility assessment when they get good abandonment results in mobile search.

• How these measures help users to judge the credibility of results is explained.

• Suggestions on enhancing the credibility of results in mobile search were proposed based on the model.

摘要

•Credibility assessment in mobile search is explored with the context of good abandonment.•A credibility assessment model of good abandonment results in mobile search is proposed and validated in multiple dimensions.•Six credibility measures are verified to have an effect on users’ credibility assessment when they get good abandonment results in mobile search.•How these measures help users to judge the credibility of results is explained.•Suggestions on enhancing the credibility of results in mobile search were proposed based on the model.

论文关键词：Credibility assessment,Good abandonment,Mobile search

论文评审过程：Received 20 December 2019, Revised 14 May 2020, Accepted 26 June 2020, Available online 8 July 2020, Version of Record 8 July 2020.

论文官网地址：https://doi.org/10.1016/j.ipm.2020.102350