From information seeking to information avoidance: Understanding the health information behavior during a global health crisis

作者：

Highlights：

• The study examines the factors leading to information avoidance during COVID-19 pandemic.

• Mass Media, Print Media and official websites are used for information seeking during the pandemic.

• Only Social Media exposure results in information overload and information anxiety.

• Information overload is strongly associated with information anxiety which gives rise to information avoidance.

• We extend the applicability of S-O-R model to the information behavior domain, especially during the uncertain times.

摘要

•The study examines the factors leading to information avoidance during COVID-19 pandemic.•Mass Media, Print Media and official websites are used for information seeking during the pandemic.•Only Social Media exposure results in information overload and information anxiety.•Information overload is strongly associated with information anxiety which gives rise to information avoidance.•We extend the applicability of S-O-R model to the information behavior domain, especially during the uncertain times.

论文关键词：Information seeking,Information overload,Information anxiety,Information avoidance,COVID-19

论文评审过程：Received 14 July 2020, Revised 9 November 2020, Accepted 14 November 2020, Available online 29 November 2020, Version of Record 29 November 2020.

论文官网地址：https://doi.org/10.1016/j.ipm.2020.102440