Coping tactics of blind and visually impaired users: Responding to help-seeking situations in the digital library environment

Highlights：

• This is the first study to investigate blind and visually impaired (BVI) users’ coping tactics and their associated help-seeking situations

• It clearly defines coping tactics in terms of their actions, goals, and associated situations

• Eleven coping tactics that BVI users applied in non-DL environments were identified in the DL context; Narrowing down, broadening up, or paralleling search, and exploring relevant features were the tactics most often employed

• Eight unique coping tactics were identified within the DL environments; Exploring DL page structure and exploring an accessible alternative were the most frequently applied tactics