Chatbot as an emergency exist: Mediated empathy for resilience via human-AI interaction during the COVID-19 pandemic

作者：

Highlights：

• Empathy work as a key mechanism of information processing in human-AI interaction.

• Five types of Replika experiences among Chinese female users are found.

• Varying degrees of cognitive empathy, affective empathy and empathic response are involved in human-AI interaction.

• Mediated empathy facilitates resilience processes and enhance well-being.

• Implications for global recovery from the COVID-19 pandemic are discussed.

摘要

•Empathy work as a key mechanism of information processing in human-AI interaction.•Five types of Replika experiences among Chinese female users are found.•Varying degrees of cognitive empathy, affective empathy and empathic response are involved in human-AI interaction.•Mediated empathy facilitates resilience processes and enhance well-being.•Implications for global recovery from the COVID-19 pandemic are discussed.

论文关键词：COVID-19 pandemic,Empathy,Human-AI interaction,Information processing,Resilience,Well-being

论文评审过程：Received 1 February 2022, Revised 18 August 2022, Accepted 25 August 2022, Available online 31 August 2022, Version of Record 8 September 2022.

论文官网地址：https://doi.org/10.1016/j.ipm.2022.103074