Technostress causes cognitive overload in high-stress people: Eye tracking analysis in a virtual kiosk test
作者：
Highlights：
• Investigated the different effects of technostress on the cognitive load among low-stress and high-stress people.
• The ‘virtual kiosk test’ was developed to evaluate cognitive load (through eye tracking analysis) and performance under technostress.
• Under technostress, high-stress people experienced cognitive overload and consequently decreased performance.
• Under technostress, low-stress people felt moderate arousal and improved performance.
• Based on our findings, we proposed three implications for technostress relief (i.e., adaptive interface, multimodal interaction, and virtual reality training).
摘要
•Investigated the different effects of technostress on the cognitive load among low-stress and high-stress people.•The ‘virtual kiosk test’ was developed to evaluate cognitive load (through eye tracking analysis) and performance under technostress.•Under technostress, high-stress people experienced cognitive overload and consequently decreased performance.•Under technostress, low-stress people felt moderate arousal and improved performance.•Based on our findings, we proposed three implications for technostress relief (i.e., adaptive interface, multimodal interaction, and virtual reality training).
论文关键词：Technostress,Cognitive load,Virtual reality,Eye tracking,Kiosk
论文评审过程：Received 28 February 2022, Revised 12 August 2022, Accepted 3 September 2022, Available online 11 September 2022, Version of Record 11 September 2022.
论文官网地址：https://doi.org/10.1016/j.ipm.2022.103093
