Monitoring and evaluation of on-line information system usage

摘要

The paper presents a background survey of the existing state-of-the-art as it relates to monitoring of information systems. It addresses both historical and current approaches and both manual and automated techniques. The general concept of automated monitoring into a well-defined methodology, categorizing the generic uses for monitoring, identifying specific objectives of monitoring and translating these objectives into detailed parameters are developed. Methodologies, techniques and theoretical foundations essential for analyzing monitored data are formulated. Desirable computer-based support requirements for data analysis also are discussed. Conclusions and implications for future research and development efforts in monitoring and evaluation of on-line information systems are highlighted.