The organizational and managerial consequences of computer technology

摘要

Computer technology is profoundly influencing the ability of managers to obtain, analyze and transmit information. What is the impact of that change on managers and on their organizations? In an initial effort to answer this question 22 managers who use office automation were interviewed. Important changes seem to occur in three areas: information used for decision making and associated beliefs concerning what kinds of problems can be solved, locus of decision making authority and managerial job characteristics. Content analysis of interviews and case examples are brought to support these conclusions. Suggestions for further research are presented.