User perceptions of e-quality of and affinity with virtual communities: The effect of individual differences
作者：
Highlights：
• Individual differences include physical and psychological differences.
• Data collected from users of virtual communities were used for data analysis.
• A cluster analysis identifies five personality trait clusters.
• Physical differences affect users’ perceptions of e-quality and affinity.
• Psychological differences affect users’ perceptions of e-quality and affinity.
摘要
•Individual differences include physical and psychological differences.•Data collected from users of virtual communities were used for data analysis.•A cluster analysis identifies five personality trait clusters.•Physical differences affect users’ perceptions of e-quality and affinity.•Psychological differences affect users’ perceptions of e-quality and affinity.
论文关键词：Information quality,System quality,Service quality,Affinity,Individual differences,Virtual communities
论文评审过程：Available online 30 June 2014.
论文官网地址：https://doi.org/10.1016/j.chb.2014.05.039
