The influence of workload and civility of treatment on the perpetration of email incivility

作者：

Highlights：

• We conducted an experiment to examine incivility perpetration in email.

• We manipulated workload and received civility.

• Participants perpetrated more incivility under high (vs. low) workload.

• Participants perpetrated more incivility in response to uncivil (vs. civil) emails.

• The most incivility was seen in responses to uncivil emails under high workload.

摘要

•We conducted an experiment to examine incivility perpetration in email.•We manipulated workload and received civility.•Participants perpetrated more incivility under high (vs. low) workload.•Participants perpetrated more incivility in response to uncivil (vs. civil) emails.•The most incivility was seen in responses to uncivil emails under high workload.

论文关键词：Email communication,Incivility,Workload

论文评审过程：Available online 29 January 2015.

论文官网地址：https://doi.org/10.1016/j.chb.2014.12.044