Interacting with bots online: Users’ reactions to actions of automated programs in Wikipedia
作者：
Highlights：
• Reactions of users to bots can be extremely varied.
• Some patterns of bot behavior elicit similar types of reactions from users.
• Bots are surprisingly well accepted by the users.
• Policing bots elicit more polarized (negative but also positive) reactions.
• Bot–user interactions point to the emergence of a sociotechnical system.
摘要
•Reactions of users to bots can be extremely varied.•Some patterns of bot behavior elicit similar types of reactions from users.•Bots are surprisingly well accepted by the users.•Policing bots elicit more polarized (negative but also positive) reactions.•Bot–user interactions point to the emergence of a sociotechnical system.
论文关键词：Community of practice,Human–machine interactions,Online collaboration,Sociotechnical systems,Virtual community,Wikipedia
论文评审过程：Available online 11 April 2015.
论文官网地址：https://doi.org/10.1016/j.chb.2015.03.078
