Quality tools to improve the communication level in the surgery department at a local hospital
作者：
Highlights：
• Handle reasons causing the delay in communication between healthcare actors in a local hospital.
• Focus on communication between surgeons and physicians.
• Use of Six sigma principle to tackle principal causes of miscommunication.
• Recommendation of using mobile devices and computer based applications.
摘要
•Handle reasons causing the delay in communication between healthcare actors in a local hospital.•Focus on communication between surgeons and physicians.•Use of Six sigma principle to tackle principal causes of miscommunication.•Recommendation of using mobile devices and computer based applications.
论文关键词：Communication issues,Six sigma,Quality tools,Patient safety,Secured smartphone application
论文评审过程：Available online 20 December 2014, Version of Record 29 July 2015.
论文官网地址：https://doi.org/10.1016/j.chb.2014.11.066
