Self-correcting mechanisms and echo-effects in social media: An analysis of the “gunman in the newsroom” crisis

作者:

Highlights:

• Crisis-related social media traffic revealed a self-correcting mechanism.

• Social media rumors were verified without government involvement.

• Social media rumors were based on misinterpreted humor.

• Older tweets were disseminated regardless of new facts by the same source.

• Removal of outdated tweets by senders reduces the possible spread of rumors.

摘要

•Crisis-related social media traffic revealed a self-correcting mechanism.•Social media rumors were verified without government involvement.•Social media rumors were based on misinterpreted humor.•Older tweets were disseminated regardless of new facts by the same source.•Removal of outdated tweets by senders reduces the possible spread of rumors.

论文关键词:Crisis,Crisis communication,News,Social media,Twitter,Live-tweeting,Rumors

论文评审过程:Received 3 July 2015, Revised 11 December 2015, Accepted 9 February 2016, Available online 18 February 2016, Version of Record 18 February 2016.

论文官网地址:https://doi.org/10.1016/j.chb.2016.02.032