Should AI-Based, conversational digital assistants employ social- or task-oriented interaction style? A task-competency and reciprocity perspective for older adults

作者：

Highlights：

• Investigation of social-vs. task-oriented interaction style of digital assistants.

• Differential benefits for low vs. high task-competency older adults.

• Low competency users benefit from task- than social-oriented interaction style.

• High competency users benefit from social- than task-oriented interaction style.

摘要

•Investigation of social-vs. task-oriented interaction style of digital assistants.•Differential benefits for low vs. high task-competency older adults.•Low competency users benefit from task- than social-oriented interaction style.•High competency users benefit from social- than task-oriented interaction style.

论文关键词：Digital assistants,Artificial intelligence,Conversation,Interaction style,User competency,Older adults

论文评审过程：Received 30 December 2017, Revised 11 August 2018, Accepted 25 August 2018, Available online 27 August 2018, Version of Record 18 November 2018.

论文官网地址：https://doi.org/10.1016/j.chb.2018.08.048