Hey Alexa … examine the variables influencing the use of artificial intelligent in-home voice assistants

作者：

Highlights：

• Use of AI in-home voice assistants is driven by utilitarian & symbolic benefits.

• Social benefits (attractiveness & presence) motivate VA use.

• Hedonic benefits have no influence on motivating VA use.

• Perceived privacy risks has a dampening and negative effect on VA use.

• Household size influences the benefits motivating VA use.

摘要

•Use of AI in-home voice assistants is driven by utilitarian & symbolic benefits.•Social benefits (attractiveness & presence) motivate VA use.•Hedonic benefits have no influence on motivating VA use.•Perceived privacy risks has a dampening and negative effect on VA use.•Household size influences the benefits motivating VA use.

论文关键词：Voice assistants,Artificial intelligence,Machine learning,Technology adoption,Social presence,Uses and gratification theory

论文评审过程：Received 15 January 2019, Revised 16 April 2019, Accepted 3 May 2019, Available online 4 May 2019, Version of Record 16 May 2019.

论文官网地址：https://doi.org/10.1016/j.chb.2019.05.009