Using computer automated systems to conduct personal interviews: Does the mere presence of a human face inhibit disclosure?

作者:

Highlights:

• Presence of a human or human-like face decreases sensitive information disclosure.

• No significant difference in disclosure to human or embodied conversational agent.

• Choice to not disclose is often manifest by providing an irrelevant answer to the question.

• No evidence that computerized interviewers perform worse than human interviewers.

摘要

•Presence of a human or human-like face decreases sensitive information disclosure.•No significant difference in disclosure to human or embodied conversational agent.•Choice to not disclose is often manifest by providing an irrelevant answer to the question.•No evidence that computerized interviewers perform worse than human interviewers.

论文关键词:Sensitive information disclosure,Embodied conversational agents,Audio computer-assisted interviews,Personal interviews

论文评审过程:Received 21 May 2019, Revised 4 September 2019, Accepted 14 November 2019, Available online 14 November 2019, Version of Record 26 November 2019.

论文官网地址:https://doi.org/10.1016/j.chb.2019.106197