Examining risk and crisis communications of government agencies and stakeholders during early-stages of COVID-19 on Twitter

作者：

Highlights：

• Investigated crisis risk communication on Twitter during early stages of COVID-19.

• Studied pandemic-relevant tweets from 67 US public health agencies and stakeholders.

• Analyzed 16 message types, communication sufficiency, and timeliness.

• Identified incongruencies and inconsistencies on four critical preventative messages.

• Used dynamic network analysis to reveal increased communication coordination.

摘要

•Investigated crisis risk communication on Twitter during early stages of COVID-19.•Studied pandemic-relevant tweets from 67 US public health agencies and stakeholders.•Analyzed 16 message types, communication sufficiency, and timeliness.•Identified incongruencies and inconsistencies on four critical preventative messages.•Used dynamic network analysis to reveal increased communication coordination.

论文关键词：COVID-19,Network analysis,Public health,Crisis risk communication,Social media

论文评审过程：Received 9 June 2020, Revised 12 September 2020, Accepted 14 September 2020, Available online 23 September 2020, Version of Record 25 September 2020.

论文官网地址：https://doi.org/10.1016/j.chb.2020.106568