Who would respond to A troll? A social network analysis of reactions to trolls in online communities
作者：
Highlights：
• Trolls provoke emotional and behavioral responses from internet users and damage the normal functioning of online communities.
• To study the aftermath of trolling on communities, we examined when and how users would react toward trolls on YouTube.
• Users who are in dense online communities and occupy central network positions are more likely to respond to trolls.
• Trolling messages with negative sentiment are more likely to provoke responses.
• Online group norms are important in developing trolling prevention and intervention mechanisms.
摘要
•Trolls provoke emotional and behavioral responses from internet users and damage the normal functioning of online communities.•To study the aftermath of trolling on communities, we examined when and how users would react toward trolls on YouTube.•Users who are in dense online communities and occupy central network positions are more likely to respond to trolls.•Trolling messages with negative sentiment are more likely to provoke responses.•Online group norms are important in developing trolling prevention and intervention mechanisms.
论文关键词：Social network analysis,Trolls,Incivility,Anti-social behavior,Online community,Social identity theory,YouTube
论文评审过程：Received 11 October 2020, Revised 11 March 2021, Accepted 12 March 2021, Available online 23 March 2021, Version of Record 7 April 2021.
论文官网地址：https://doi.org/10.1016/j.chb.2021.106786
