Big data management capabilities in the hospitality sector: Service innovation and customer generated online quality ratings

作者：

Highlights：

• This study examines.

• The relationship between strategic and operational level big data management capabilities.

• The role of strategic and operational level capabilities on knowledge creation.

• The relationship of knowledge creation through big data and service innovation.

• Interplay of service innovation, knowledge creation and online quality ratings.

摘要

•This study examines.•The relationship between strategic and operational level big data management capabilities.•The role of strategic and operational level capabilities on knowledge creation.•The relationship of knowledge creation through big data and service innovation.•Interplay of service innovation, knowledge creation and online quality ratings.

论文关键词：Big data management,Dynamic capabilities,Service innovation,Knowledge creation,Customer generated online quality rating,Hospitality

论文评审过程：Received 12 June 2020, Revised 15 February 2021, Accepted 7 March 2021, Available online 17 March 2021, Version of Record 21 March 2021.

论文官网地址：https://doi.org/10.1016/j.chb.2021.106777