Exploring older adults’ perception and use of smart speaker-based voice assistants: A longitudinal study

作者：

Highlights：

• This study investigated older adults' use of a voice assistant over time.

• Perceived benefits in the early phase were simplicity and convenience of operation.

• Benefits later changed to unworried of making mistakes and digital companionship.

• Challenges were due to unfamiliarity with voice interaction and technical flaws.

摘要

•This study investigated older adults' use of a voice assistant over time.•Perceived benefits in the early phase were simplicity and convenience of operation.•Benefits later changed to unworried of making mistakes and digital companionship.•Challenges were due to unfamiliarity with voice interaction and technical flaws.

论文关键词：Older adults,Voice assistant,Smart speaker,Longitudinal study

论文评审过程：Received 15 January 2021, Revised 2 June 2021, Accepted 9 June 2021, Available online 14 June 2021, Version of Record 17 June 2021.

论文官网地址：https://doi.org/10.1016/j.chb.2021.106914