Engaging citizens in the smart city through participation platforms: A framework for public servants and developers

作者：

Highlights：

• Participation platforms constitute a key participation method in smart cities.

• Participation platforms are not always aligned with the requirements of citizens and public servants.

• The main requirements for citizens are free access, user friendliness, and government usage of the ideas.

• The main requirements for public servants are representation of city's identity, back-end features, and inclusivity.

• The requirements are bundled in a guiding framework to support the development and implementation of the platforms.

摘要

•Participation platforms constitute a key participation method in smart cities.•Participation platforms are not always aligned with the requirements of citizens and public servants.•The main requirements for citizens are free access, user friendliness, and government usage of the ideas.•The main requirements for public servants are representation of city's identity, back-end features, and inclusivity.•The requirements are bundled in a guiding framework to support the development and implementation of the platforms.

论文关键词：Smart city,Citizen participation,Participation platform,Citizen,Public servant,Design science research

论文评审过程：Received 9 December 2020, Revised 19 March 2021, Accepted 6 June 2021, Available online 8 June 2021, Version of Record 10 June 2021.

论文官网地址：https://doi.org/10.1016/j.chb.2021.106901