The roles of trust, personalization, loss of privacy, and anthropomorphism in public acceptance of smart healthcare services
作者：
Highlights：
• The present study investigated factors affecting public acceptance of smart healthcare services.
• Personalization, loss of privacy, and anthropomorphism were verified as important antecedents of user acceptance behavior.
• The effects of personalization, loss of privacy, and anthropomorphism on user acceptance behavior were mediated by trust.
• Gender, age, and usage experience could moderate the relationships among antecedent factors and acceptance behavior.
摘要
•The present study investigated factors affecting public acceptance of smart healthcare services.•Personalization, loss of privacy, and anthropomorphism were verified as important antecedents of user acceptance behavior.•The effects of personalization, loss of privacy, and anthropomorphism on user acceptance behavior were mediated by trust.•Gender, age, and usage experience could moderate the relationships among antecedent factors and acceptance behavior.
论文关键词：Smart healthcare,Trust,Personalization,Privacy,Anthropomorphism,Technology acceptance
论文评审过程：Received 29 May 2021, Revised 18 August 2021, Accepted 16 September 2021, Available online 17 September 2021, Version of Record 21 September 2021.
论文官网地址：https://doi.org/10.1016/j.chb.2021.107026
