Seeking medical advice in mobile applications: How social cue design and privacy concerns influence trust and behavioral intention in impersonal patient–physician interactions
作者：
Highlights：
• The social cue design of social presence can reduce privacy concerns.
• The social cue design can increase trust in physicians and trust in applications.
• Privacy concerns negatively affect trust in physicians and trust in applications.
• Trust in physicians can predict three types of behavioral intentions.
• Trust in applications can only predict the intention to continuously use.
摘要
•The social cue design of social presence can reduce privacy concerns.•The social cue design can increase trust in physicians and trust in applications.•Privacy concerns negatively affect trust in physicians and trust in applications.•Trust in physicians can predict three types of behavioral intentions.•Trust in applications can only predict the intention to continuously use.
论文关键词：Mobile medical consultation,Social presence,Social validation,Trust,Behavioral intention,Patient–physician interaction
论文评审过程：Received 22 September 2021, Revised 19 December 2021, Accepted 30 December 2021, Available online 3 January 2022, Version of Record 6 January 2022.
论文官网地址：https://doi.org/10.1016/j.chb.2021.107178
