When we tolerate online incivility: Dual-Process Effects of Argument Strength and Heuristic Cues in Uncivil User Comments

作者：

Highlights：

• Argument strength of uncivil comments boosts cognitive elaboration of news content.

• Positive heuristic cues enhance the effect of argument strength on news elaboration.

• Uncivil comments containing stronger arguments lead to more favorable evaluation.

• Readers intervene more against online incivility accompanying stronger arguments.

• Bystander intervention is more likely to occur in the absence of any heuristic cues.

摘要

•Argument strength of uncivil comments boosts cognitive elaboration of news content.•Positive heuristic cues enhance the effect of argument strength on news elaboration.•Uncivil comments containing stronger arguments lead to more favorable evaluation.•Readers intervene more against online incivility accompanying stronger arguments.•Bystander intervention is more likely to occur in the absence of any heuristic cues.

论文关键词：Argument strength,Bystander intervention,Heuristic cues,Online incivility,Sociotechnical influence model,User comments

论文评审过程：Received 25 February 2021, Revised 25 November 2021, Accepted 7 February 2022, Available online 10 February 2022, Version of Record 13 February 2022.

论文官网地址：https://doi.org/10.1016/j.chb.2022.107235