Oops, I've overshared! When social media influencers' self-disclosure damage perceptions of source credibility

作者:

Highlights:

• The effect of self-disclosure on influencers' credibility is a function of perceived message appropriateness.

• Self-disclosure has a positive effect on influencers' credibility when self-disclosure is perceived to be appropriate.

• The positive effect of intimate self-disclosure on influencers' credibility is mediated by relatedness need fulfillment.

• High self-disclosure can be detrimental to an influencer's credibility when self-disclosure message is inappropriate.

摘要

•The effect of self-disclosure on influencers' credibility is a function of perceived message appropriateness.•Self-disclosure has a positive effect on influencers' credibility when self-disclosure is perceived to be appropriate.•The positive effect of intimate self-disclosure on influencers' credibility is mediated by relatedness need fulfillment.•High self-disclosure can be detrimental to an influencer's credibility when self-disclosure message is inappropriate.

论文关键词:Intimate self-disclosure,Self-disclosure appropriateness,Social media influencers,Relatedness need fulfillment,Source credibility,Influencer marketing

论文评审过程:Received 3 September 2021, Revised 15 March 2022, Accepted 21 March 2022, Available online 24 March 2022, Version of Record 29 March 2022.

论文官网地址:https://doi.org/10.1016/j.chb.2022.107274