Online support-seeking in the context of grief: How support-seeking message content and communication channels shape support providers’ impressions of the bereaved

作者:

Highlights:

• Most positive impressions formed when the bereaved displayed good coping.

• More positive impressions formed through an online support group, private channels.

• Private Facebook messages more appropriate when anything negative was expressed.

• Public Facebook messages more appropriate when information was wholly positive.

• All effect sizes were very small.

摘要

•Most positive impressions formed when the bereaved displayed good coping.•More positive impressions formed through an online support group, private channels.•Private Facebook messages more appropriate when anything negative was expressed.•Public Facebook messages more appropriate when information was wholly positive.•All effect sizes were very small.

论文关键词:Supportive communication,Seeking support,Coping display,Channel publicness,Social network sites,Online support groups,Sensitive interaction systems theory

论文评审过程:Received 21 February 2022, Revised 29 July 2022, Accepted 30 July 2022, Available online 3 August 2022, Version of Record 17 August 2022.

论文官网地址:https://doi.org/10.1016/j.chb.2022.107428