How can we avoid information overload and techno-frustration as a virtual team? The effect of shared mental models of information and communication technology on information overload and techno-frustration
作者：
Highlights：
• ICT SMM are a team construct that is crucial to prevent IO and techno-frustration.
• ICT SMM describe team members having the same understanding of their ICT-use.
• ICT SMM reduce perceived workload and techno-frustration.
• Workload mediates the effect of ICT SMM on techno-frustration and indirectly on IO.
• ICT SMM reduce explicit coordination of ICT-use.
摘要
•ICT SMM are a team construct that is crucial to prevent IO and techno-frustration.•ICT SMM describe team members having the same understanding of their ICT-use.•ICT SMM reduce perceived workload and techno-frustration.•Workload mediates the effect of ICT SMM on techno-frustration and indirectly on IO.•ICT SMM reduce explicit coordination of ICT-use.
论文关键词：Shared mental models of information and communication technology (ICT SMM),Information overload (IO),Techno-frustration,Explicit coordination,Workload
论文评审过程：Received 11 October 2021, Revised 1 August 2022, Accepted 4 August 2022, Available online 18 August 2022, Version of Record 22 August 2022.
论文官网地址：https://doi.org/10.1016/j.chb.2022.107438
