ICT use, internal communication satisfaction, and engagement of working-from-home employees: The moderating role of affiliative tendency

作者：

Highlights：

• The effect of ICT use for working-from-home employees was examined.

• Formal ICT use satisfied employees' information and relational needs.

• Informal use fulfilled relational needs of employees high in affiliative tendency.

• Informational and relational needs increased employee engagement.

摘要

•The effect of ICT use for working-from-home employees was examined.•Formal ICT use satisfied employees' information and relational needs.•Informal use fulfilled relational needs of employees high in affiliative tendency.•Informational and relational needs increased employee engagement.

论文关键词：ICT use,Internal communication satisfaction,Employee engagement,Affiliative tendency,COVID-19

论文评审过程：Received 12 October 2021, Revised 30 July 2022, Accepted 26 August 2022, Available online 30 August 2022, Version of Record 5 September 2022.

论文官网地址：https://doi.org/10.1016/j.chb.2022.107472