Make chatbots more adaptive: Dual pathways linking human-like cues and tailored response to trust in interactions with chatbots

作者：

Highlights：

• Dual pathways linking human-like cues and tailored response to trust in interactions with chatbots.

• First evidence of the moderating role of ambiguity tolerance in the link between conversational cues and social presence.

• Interactive effects between tasks creativity and the human-like cues of chatbots induced perceived task solving competence.

• Extending the task-technology fit model by identifying the functional and emotional fit in interactions with chatbots.

• Exploring the interactive effects of conversational cues with users' characteristics and task context on gainingtrust.

摘要

•Dual pathways linking human-like cues and tailored response to trust in interactions with chatbots.•First evidence of the moderating role of ambiguity tolerance in the link between conversational cues and social presence.•Interactive effects between tasks creativity and the human-like cues of chatbots induced perceived task solving competence.•Extending the task-technology fit model by identifying the functional and emotional fit in interactions with chatbots.•Exploring the interactive effects of conversational cues with users' characteristics and task context on gainingtrust.

论文关键词：Chatbot,Trust,Human-like cues,Task-technology fit,Ambiguity tolerance,Tailored response

论文评审过程：Received 13 May 2022, Revised 20 July 2022, Accepted 8 September 2022, Available online 13 September 2022, Version of Record 18 September 2022.

论文官网地址：https://doi.org/10.1016/j.chb.2022.107485