Measuring enterprise IT capability: A total IT capability perspective

摘要

The information technology (IT) capability of an enterprise is very important for the efficient execution of its management activities and to improve task performance in an IT environment. Appropriate measures are necessary for a firm to gauge, manage and improve enterprise IT capability. This research presents a 17-item scale that can efficiently measure enterprise IT capability, and verifies its validity and reliability. The theoretical and practical applications of the measure are discussed, including how it can be effectively utilized to improve enterprise IT capability.