Evaluation of e-commerce websites: An integrated approach under a single-valued trapezoidal neutrosophic environment

作者：

Highlights：

• ● Evaluation criteria are identified for B2C e-commerce website evaluation.● Information acquisition are conducted and transformed into SVTNNs.● An innovative aggregation operator of SVTNNs is designed.● A novel integrated fuzzy-based approach is developed.

摘要

● Evaluation criteria are identified for B2C e-commerce website evaluation.● Information acquisition are conducted and transformed into SVTNNs.● An innovative aggregation operator of SVTNNs is designed.● A novel integrated fuzzy-based approach is developed.

论文关键词：Evaluation of e-commerce websites,Multi-criteria decision-making,Single-valued trapezoidal neutrosophic sets,SVTN-DEMATEL module

论文评审过程：Received 26 February 2017, Revised 1 August 2017, Accepted 3 August 2017, Available online 16 August 2017, Version of Record 22 September 2017.

论文官网地址：https://doi.org/10.1016/j.knosys.2017.08.002