A hybrid model to support decision making in emergency department management
作者：
Highlights：
• Criteria governing the Emergency Department (ED) are identified.
• Through DEMATEL, improvement actions are designed to reduce ED overcrowding.
• Through the PROMETHEE method, improvement actions are prioritized.
• The hybrid model systematized the decision-making process to reduce ED overcrowding.
• ED managers could rely on the hybrid model to make efficient decisions.
摘要
•Criteria governing the Emergency Department (ED) are identified.•Through DEMATEL, improvement actions are designed to reduce ED overcrowding.•Through the PROMETHEE method, improvement actions are prioritized.•The hybrid model systematized the decision-making process to reduce ED overcrowding.•ED managers could rely on the hybrid model to make efficient decisions.
论文关键词：DEMATEL method,Emergency department,PROMETHEE II method,Healthcare,Decision making,Hybrid model,Patient overcrowding
论文评审过程：Received 12 December 2019, Revised 13 May 2020, Accepted 13 June 2020, Available online 20 June 2020, Version of Record 15 July 2020.
论文官网地址：https://doi.org/10.1016/j.knosys.2020.106148
