An expert report writer for telemarketing environmental design : Cloke, T M E and Rich, C B Br. Telecom Technol. J. Vol 6 No 4 (October 1988) pp 60–64
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论文评审过程：Available online 14 February 2003.
论文官网地址：https://doi.org/10.1016/0950-7051(89)90042-7
