Process mining technology selection with spherical fuzzy AHP and sensitivity analysis

作者：

Highlights：

• An advanced fuzzy MDCM method is tested for process mining technology selection.

• SFAHP is applied to determine the best technology with uncertainty.

• Sensitivity analysis is conducted to see the changes in alternative ranking.

• A case study is provided to validate the proposed approach.

摘要

•An advanced fuzzy MDCM method is tested for process mining technology selection.•SFAHP is applied to determine the best technology with uncertainty.•Sensitivity analysis is conducted to see the changes in alternative ranking.•A case study is provided to validate the proposed approach.

论文关键词：Process mining,Technology selection,Spherical fuzzy,Sensitivity analysis,MDCM

论文评审过程：Received 20 December 2020, Revised 20 February 2021, Accepted 4 April 2021, Available online 9 April 2021, Version of Record 23 April 2021.

论文官网地址：https://doi.org/10.1016/j.eswa.2021.114999