Testing an instrument to measure the BPMS-KM Support model

作者：

Highlights：

• Measuring the Business Process Management System-Knowledge Management Support Model.

• Evaluation of success in the use of the Business Process Management System.

• Successful knowledge management embedded in the Business Process Management System.

• Improvement of the Business Process Management System for knowledge management.

• Use of Business Process Management System for knowledge management in decision making.

摘要

•Measuring the Business Process Management System-Knowledge Management Support Model.•Evaluation of success in the use of the Business Process Management System.•Successful knowledge management embedded in the Business Process Management System.•Improvement of the Business Process Management System for knowledge management.•Use of Business Process Management System for knowledge management in decision making.

论文关键词：Business Process Management,Knowledge management,Factorial analysis,Measuring instrument,Scale validation

论文评审过程：Received 20 November 2020, Revised 7 February 2021, Accepted 4 April 2021, Available online 8 April 2021, Version of Record 27 April 2021.

论文官网地址：https://doi.org/10.1016/j.eswa.2021.115005