An integrated probabilistic graphic model and FMEA approach to identify product defects from social media data

作者：

Highlights：

• We propose a novel probabilistic graphic model for defect discovery.

• Our model identifies defect-related texts and gathers defect information.

• Our model provides more defect information than previous studies.

• Our model analyzes defect severity with the failure mode and effects analysis.

摘要

•We propose a novel probabilistic graphic model for defect discovery.•Our model identifies defect-related texts and gathers defect information.•Our model provides more defect information than previous studies.•Our model analyzes defect severity with the failure mode and effects analysis.

论文关键词：Product defect discovery,Social media data,Probabilistic graphic model,FMEA,Text analysis

论文评审过程：Received 8 July 2020, Revised 15 March 2021, Accepted 9 April 2021, Available online 16 April 2021, Version of Record 29 April 2021.

论文官网地址：https://doi.org/10.1016/j.eswa.2021.115030