Advancement of performance measurement system in the humanitarian supply chain

作者：

Highlights：

• Performance measurement complexities during relief operations are key motivations.

• Strategies aimed to improve the performance measurement in HSC were proposed.

• Proposed strategies were modelled using the grey-DEMATEL and m-TISM approach.

• The proposed framework may help managers improve performance measurement in HSC.

摘要

•Performance measurement complexities during relief operations are key motivations.•Strategies aimed to improve the performance measurement in HSC were proposed.•Proposed strategies were modelled using the grey-DEMATEL and m-TISM approach.•The proposed framework may help managers improve performance measurement in HSC.

论文关键词：Humanitarian supply chain,Performance measurement system,Relief work,Multi-criteria decision analysis

论文评审过程：Received 28 February 2022, Revised 19 May 2022, Accepted 9 June 2022, Available online 11 June 2022, Version of Record 15 June 2022.

论文官网地址：https://doi.org/10.1016/j.eswa.2022.117844