Comparison of hospital service performances under COVID-19 pandemics for pilot regions with low vaccination rates

作者：

Highlights：

• SERVPERF model is adapted to hospital service performances during pandemic.

• The newly dimensions are added into SERVPERF and a novel extended model is proposed.

• A CRITIC integrated TOPSIS methodology under fermatean fuzzy environment is proposed.

• A real application is presented to show the applicability of the methodology.

摘要

•SERVPERF model is adapted to hospital service performances during pandemic.•The newly dimensions are added into SERVPERF and a novel extended model is proposed.•A CRITIC integrated TOPSIS methodology under fermatean fuzzy environment is proposed.•A real application is presented to show the applicability of the methodology.

论文关键词：COVID-19,Fermatean Fuzzy Sets,Hospital,MCDM,SERVPERF

论文评审过程：Received 19 December 2021, Revised 12 May 2022, Accepted 3 June 2022, Available online 9 June 2022, Version of Record 20 June 2022.

论文官网地址：https://doi.org/10.1016/j.eswa.2022.117773