Roles of consumer trust and risks on continuance intention in the sharing economy: An empirical investigation

作者：

Highlights：

• An online consumer survey on the Chinese ridesharing market was conducted.

• Structure assurance trust affects continuance intention (CI) and platform trust.

• Consumer satisfaction (CS) reduces the attractiveness of alternatives for CI.

• Driver and platform trust positively mediate the CS-CI relationship.

• Physical and psychological risks positively moderate driver trust in CI.

摘要

•An online consumer survey on the Chinese ridesharing market was conducted.•Structure assurance trust affects continuance intention (CI) and platform trust.•Consumer satisfaction (CS) reduces the attractiveness of alternatives for CI.•Driver and platform trust positively mediate the CS-CI relationship.•Physical and psychological risks positively moderate driver trust in CI.

论文关键词：Sharing economy,Trust typology,Attractiveness of alternatives,Perceived risks,Continuance intention

论文评审过程：Received 21 November 2019, Revised 17 March 2021, Accepted 7 April 2021, Available online 13 April 2021, Version of Record 22 April 2021.

论文官网地址：https://doi.org/10.1016/j.elerap.2021.101050