Exploring the effects of patient-generated and system-generated information on patients’ online search, evaluation and decision

作者：

Highlights：

• Patients can access information on healthcare websites to determinate physicians’ quality.

• We verify the effects of physicians’ information on patients’ online reactions.

• Physicians’ information can be divided into patient-generated information and system-generated information.

• We find that the physicians’ information positively impact patients’ reactions at different stages.

• Moreover, synergies between two kinds of information are positively associated with patients’ decisions.

摘要

•Patients can access information on healthcare websites to determinate physicians’ quality.•We verify the effects of physicians’ information on patients’ online reactions.•Physicians’ information can be divided into patient-generated information and system-generated information.•We find that the physicians’ information positively impact patients’ reactions at different stages.•Moreover, synergies between two kinds of information are positively associated with patients’ decisions.

论文关键词：Online healthcare,Patient-generated information,System-generated information,Patients’ search,Patients’ evaluation and decision,Two-equation model

论文评审过程：Received 25 June 2014, Revised 16 April 2015, Accepted 20 April 2015, Available online 27 April 2015, Version of Record 24 May 2015.

论文官网地址：https://doi.org/10.1016/j.elerap.2015.04.001