Evaluation of service quality in facebook-based group-buying

作者：

Highlights：

• Most important attractive quality is the product recommendation.

• Integration with the firm providing order management system and logistics operators.

• Provide social media group buying operators with efficient flows of information and goods.

摘要

•Most important attractive quality is the product recommendation.•Integration with the firm providing order management system and logistics operators.•Provide social media group buying operators with efficient flows of information and goods.

论文关键词：Case study,Cash flow,Electronic service quality scale,Facebook,Group-buying,Kano quality model,Logistics,Online shopping,Social commerce,Taxation

论文评审过程：Received 14 January 2018, Revised 16 January 2018, Accepted 16 January 2018, Available online 2 February 2018, Version of Record 2 February 2018.

论文官网地址：https://doi.org/10.1016/j.elerap.2018.01.006