Mine is yours? Using sentiment analysis to explore the degree of risk in the sharing economy

作者：

Highlights：

• Generation Z and Generation Y pay more attention to reviews, cost, and cleanliness.

• Generation X pay attention to cleanliness, reviews, and overall star rating.

• High-risk people are likely to be affected by negative reviews.

摘要

•Generation Z and Generation Y pay more attention to reviews, cost, and cleanliness.•Generation X pay attention to cleanliness, reviews, and overall star rating.•High-risk people are likely to be affected by negative reviews.

论文关键词：Online risk,Sharing economy,Sentiment analysis

论文评审过程：Received 17 October 2017, Revised 28 January 2018, Accepted 28 January 2018, Available online 1 February 2018, Version of Record 5 February 2018.

论文官网地址：https://doi.org/10.1016/j.elerap.2018.01.014