Precedents of the satisfaction of mobile shoppers. A cross-country analysis

作者：

Highlights：

• We propose a model with variable antecedents of the satisfaction of the m- shopper.

• It is confirmed that the trust of m-commerce is multidimensional.

• The functional and hedonic characteristics of m-commerce are revealed.

• Differences are discovered between m-shoppers from Chile and Mexico.

摘要

•We propose a model with variable antecedents of the satisfaction of the m- shopper.•It is confirmed that the trust of m-commerce is multidimensional.•The functional and hedonic characteristics of m-commerce are revealed.•Differences are discovered between m-shoppers from Chile and Mexico.

论文关键词：M-commerce,M-shopper,Satisfaction,Reputation,Trust,Affection,Perceptions

论文评审过程：Received 11 January 2019, Revised 25 August 2019, Accepted 6 November 2019, Available online 11 December 2019, Version of Record 27 December 2019.

论文官网地址：https://doi.org/10.1016/j.elerap.2019.100919