Determining the antecedents of mobile payment loyalty: Cognitive and affective perspectives

作者：

Highlights：

• M-payment loyalty is simultaneously affected by cognitive and affective factors.

• Intimacy is an important determinant of m-payment loyalty.

• Users’ emotions should be valued as the important resource in m-payment strategic management.

摘要

•M-payment loyalty is simultaneously affected by cognitive and affective factors.•Intimacy is an important determinant of m-payment loyalty.•Users’ emotions should be valued as the important resource in m-payment strategic management.

论文关键词：Mobile payment,Loyalty,Intimacy,Information System Success Model,SOR model

论文评审过程：Received 29 July 2019, Revised 4 January 2020, Accepted 16 March 2020, Available online 20 March 2020, Version of Record 2 April 2020.

论文官网地址：https://doi.org/10.1016/j.elerap.2020.100971