Electronic word-of-mouth and consumer purchase intentions in social e-commerce

作者：

Highlights：

• We explore the mechanism of online purchase intention through empirical analysis.

• eWOM communication plays an important role in online shopping.

• The information quality is positively associated with consumer’s trust.

• And social psychological distance mediates the relationship between them.

• Consumer’s trust has a positive effect on purchase intention.

• The research results develop the theory of online shopping behavior.

摘要

•We explore the mechanism of online purchase intention through empirical analysis.•eWOM communication plays an important role in online shopping.•The information quality is positively associated with consumer’s trust.•And social psychological distance mediates the relationship between them.•Consumer’s trust has a positive effect on purchase intention.•The research results develop the theory of online shopping behavior.

论文关键词：Electronic word-of-mouth,Information quality,Trust,Social psychological distance,Purchase intention

论文评审过程：Received 24 May 2019, Revised 28 February 2020, Accepted 20 April 2020, Available online 24 April 2020, Version of Record 29 April 2020.

论文官网地址：https://doi.org/10.1016/j.elerap.2020.100980