Product-oriented review summarization and scoring

摘要

Currently, there are many online review web sites where consumers can freely write comments about different kinds of products and services. These comments are quite useful for other potential consumers. However, the number of online comments is often large and the number continues to grow as more and more consumers contribute. In addition, one comment may mention more than one product and contain opinions about different products, mentioning something good and something bad. However, they share only a single overall score. Therefore, it is not easy to know the quality of an individual product from these comments.