Check-in services and passenger behaviour: Self service technologies in airport systems

作者：

Highlights：

• Age and level of education affect the use of SSTs for check-in.

• Time savings are a major factor in choosing online check-in.

• Frequent flyers opt for self check-in and business passengers for the check-in desk.

• Foreign travellers are more likely to use kiosks for check-in.

• The penalisation for using LCC check-in desks impacts on the choice of check-in mode.

摘要

•Age and level of education affect the use of SSTs for check-in.•Time savings are a major factor in choosing online check-in.•Frequent flyers opt for self check-in and business passengers for the check-in desk.•Foreign travellers are more likely to use kiosks for check-in.•The penalisation for using LCC check-in desks impacts on the choice of check-in mode.

论文关键词：Self service technologies,Passenger behaviour,Airport management,Discrete choice model,Multinomial logit

论文评审过程：Available online 20 June 2013.

论文官网地址：https://doi.org/10.1016/j.chb.2013.05.030