Institutional boundaries and trust of virtual teams in collaborative design: An experimental study in a virtual world environment

作者：

Highlights：

• We investigate the effects of boundary spanning on team trust and satisfaction.

• Multigroup structural equation models were used to examine our research model.

• Trusting beliefs have a positive impact on team trust that influences satisfaction.

• Within-boundary teams exhibit higher trusting beliefs and process satisfaction.

• Within-boundary teams demonstrate a stronger trust–satisfaction relationship.

摘要

•We investigate the effects of boundary spanning on team trust and satisfaction.•Multigroup structural equation models were used to examine our research model.•Trusting beliefs have a positive impact on team trust that influences satisfaction.•Within-boundary teams exhibit higher trusting beliefs and process satisfaction.•Within-boundary teams demonstrate a stronger trust–satisfaction relationship.

论文关键词：Trust,Satisfaction,Virtual team,Boundary spanning,Virtual world

论文评审过程：Available online 29 March 2014.

论文官网地址：https://doi.org/10.1016/j.chb.2014.02.051